01 Who we are
Knoty Network is a software development studio, a sole proprietorship operated by Trevor Sachs in the United States. In these terms, we and us mean that studio, and you means the person or business using this site or hiring us.
If you have signed a proposal or a statement of work with us, that document wins. These terms are the baseline. Where a signed document says something different, the signed document applies.
Nothing in these terms creates a partnership, a joint venture or an employment relationship between us.
02 Using this site
You are welcome to read this site, link to it and print pages for your own use. Please do not scrape it at volume, probe it for weaknesses without asking us first, or use it in a way that breaks the law or interferes with anyone else's use of it.
The text, design and code of this site are ours. The names, marks and screenshots belonging to CrewRenew, Eagle Detailing and ArriveIQ remain theirs. Nothing on this site grants you a licence to use them.
The client portal is for clients with an account. Keep your sign-in details to yourself. Tell us straight away if you think someone else has them.
03 Working with us
We start with a conversation, then a written proposal. A proposal is an offer and stays open for 14 days unless it says otherwise.
Work begins when you accept the proposal in writing and pay any deposit it asks for. A statement of work then sets the scope, the milestones, the dates and the fee. If you accept a proposal without a statement of work, the proposal is the statement of work.
If the scope changes, we write a change order and agree it before doing the extra work. We do not bill for work you have not agreed to.
We do not hold work hostage waiting for an approval click. Where a decision needs a record, we note who decided, when, and how.
04 Fees and payment
Invoices are due on receipt unless the statement of work says otherwise. Amounts are in US dollars and exclude tax unless the invoice says otherwise. Where tax applies, we add it.
Card payments are processed by Stripe on our own payment page, not on a page Stripe hosts for us. Bank transfer details are on the invoice. We never ask you for card details by email.
If an invoice is 14 days late, we may pause work and charge interest at 1.5% per month on the overdue amount, or the highest rate the law allows, whichever is lower. We would rather have a conversation first.
Deposits are non-refundable once work has started, unless the statement of work says otherwise. Fees for work already delivered are not refundable.
If you think an invoice is wrong, tell us within 14 days and pay the part you accept while we sort out the rest.
05 What you own
When you have paid an invoice for a milestone in full, you own the deliverables we created for it, including the source code we wrote for you.
We keep ownership of the tools, libraries and components we brought with us or built to reuse. Where those form part of your deliverable, you get a perpetual, worldwide, non-exclusive licence to use them as part of it.
Third-party software, fonts and services stay under their own licences. We will tell you what they are and what they require.
Until final payment, everything we produce remains ours.
We may show the work in our portfolio and describe it in case studies, unless we agreed otherwise in writing. We will not publish your data, your customers' data or anything confidential.
06 What we need from you
- One named person who can make decisions and say yes.
- Timely access to the systems, accounts and content the work depends on.
- Accurate information. We build on what you tell us.
- Accounts in your own name where possible: domain, cloud, app stores, payment processor. We set them up with you, not in our name.
- A reply when we ask a question. Silence is the most common reason a project slips.
If a delay on your side runs past 30 days, we may re-plan the remaining work and re-quote it.
07 Third-party services
Some of the work depends on services we do not control: hosting, payment processing, email delivery, app stores, maps and model providers. Their terms and their availability apply to those parts. We choose them carefully, tell you what we are using, and keep you informed when something changes.
08 Confidentiality
Each side keeps the other's confidential information private, uses it only for the work, and returns or deletes it when the engagement ends. This survives the end of the engagement.
It does not cover information that is already public, that the other side already had, that was independently developed, or that the law requires us to disclose. If we are compelled to disclose something, we will tell you first where we are allowed to.
09 Availability and support
The public status page describes the current state of the services we run. Unless a statement of work sets a service level, support is best effort during US business hours. The response targets on the status page are targets, not guarantees.
We will tell you about planned maintenance that affects you, where we know about it in advance.
10 Warranties
We will do the work with reasonable skill and care, and deliver what the statement of work describes. Beyond that, this site and the client portal are provided as they are. We do not warrant that they will be uninterrupted or free of errors, or that a third-party service will keep working as it does today.
Nothing in these terms excludes a warranty that the law does not allow us to exclude.
11 Liability
To the extent the law allows, neither side is liable for indirect or consequential losses, lost profits, lost goodwill or lost data.
Our total liability for an engagement is limited to the fees you paid us in the three months before the claim.
Nothing here limits liability for fraud, wilful misconduct, death or personal injury, or anything else the law does not allow us to limit. If you are a consumer, nothing here affects rights you have under mandatory consumer protection law.
12 Ending an engagement
Either side may end an engagement with 30 days' written notice. We invoice for the work done up to that date and you pay for it.
We hand over what you have paid for, and on request a copy of your data in a usable format. We keep the records tax law requires us to keep. Access to your systems is removed when the engagement ends.
Either side may end an engagement immediately if the other side breaches these terms and does not fix it within 14 days of being told.
13 Governing law and disputes
These terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws rules. Disputes go to the state or federal courts located in Florida.
Before either side files anything, talk to us. Most disagreements are a conversation and a missed email.
14 Changes to these terms
We may update these terms. The version that applies to an engagement is the one in place when the statement of work was signed. The version and date at the top of this page are the current ones.
15 Contact
Questions about these terms, or about a proposal: hello@knotynetwork.com.
Fair's fair.